Returns & Refund Policy

At Kells Irish Restaurant & Pub, we strive for perfection in every dish and bottle, but if your order is incorrect or damaged, we are committed to making it right. Due to the perishable nature of our food and beverage products, we handle returns on a case-by-case basis to ensure your complete satisfaction.

Return Process

• 1.
  Contact Us Immediately

  Please notify us within 24 hours of receiving your order if there is an issue with your meal or merchandise.

• 2.
  Provide Proof of Purchase

  Keep your receipt or order confirmation number and be prepared to provide photos of any damaged items or incorrect packaging.

• 3.
  Review and Approval

  Our management team will review your request to determine if a replacement, store credit, or full refund is appropriate.

• 4.
  Receive Your Resolution

  Approved refunds will be processed back to your original payment method within 3-5 business days, or a replacement will be prepared for pickup.