Frequently Asked Questions
Everything you need to know about ordering Kells Irish favorites online.
How is the food packaged for shipping?
All perishable items, including our signature meats and pies, are vacuum-sealed and shipped in insulated coolers with dry ice or gel packs to ensure they arrive at the perfect temperature.
Do you ship nationwide across the United States?
Yes, we offer nationwide shipping. However, to maintain freshness, perishable orders are typically dispatched on Mondays and Tuesdays via expedited shipping to avoid weekend delays.
Can I order Kells merchandise and food in the same shipment?
Yes, you can combine apparel, glassware, and food items in a single order. Please note that items may occasionally arrive in separate packages to ensure the safety of fragile goods.
What is your return policy for food products?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or spoiled, please contact us within 24 hours of delivery for a full refund or replacement.
Are heating instructions included with my order?
Absolutely. Every food order comes with a detailed printed guide on how to properly reheat or cook your meal to replicate the authentic Kells Irish Pub experience at home.
Do you offer gluten-free or vegetarian options for online orders?
We strive to accommodate all guests. Please check the 'Product Details' section on each item page for specific allergen information and dietary labels.